Our message on reopening and COVID-19

Dear valued patient-

We hope this letter finds you and your family well. Our community has been through a lot over the past three months, and all of us have been looking forward to resuming our normal lives and activities. At the onset of the COVID-19 pandemic, the Centers for Disease Control and Prevention (CDC) recommended that dental offices immediately discontinue operating except in the case of urgent needs to mitigate the spread of COVID-19. Due to this many of you have been forced to wait to receive dental care. Your understanding and patience through this unprecedented time is greatly appreciated. During this break in service we have been researching what we can do to get back to work in the safest and quickest way possible and we are happy to announce that we will be ready to resume clinical care again on June 1st.

You may have been caught in the middle of treatment at the onset of the stay at home order or you may have experienced a dental emergency during this shutdown and we want to help you first. We therefore ask for continued understanding as we try to serve these individuals first. As always, Amanda and Alice will both be available to help you schedule an appointment by phone, text or email.

In an effort to continue to uphold our office's commitment to your safety we are continuing to monitor and implement new recommendations and guidelines from the American Dental Association (ADA), the Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). This will help us ensure that our infection control procedures remain as up-to-date as possible so that we can provide the safest environment for you and our team members.

It is unknown at this time how or if COVID-19 may permanently change infection control practices in dental health care settings, but CDC continually assesses emerging scientific evidence for developing policies, guidelines, and recommendations. Some of the changes you will notice are listed below.

  • We will schedule your appointments in a manner that promotes social distancing and allows for adequate time for us to disinfect all areas of use in between patient appointments.

  • When you schedule your appointment we will go through a COVID-19 screening questionnaire with you.

  • When you arrive at our office, please call us from your vehicle to let us know you have arrived. Once the office is ready for you to enter we will call or text you. A team member will meet you at the door to assist you with hands-free, contactless entry.

  • Every person entering the office is expected to wear a face covering or a mask and will be asked to sanitize their hands immediately upon entry. As you are likely aware, clinical grade masks are in short supply and we will not be able to provide those for patients.

  • For your protection, it is no longer possible to have multiple people waiting in the reception area. Therefore, we ask that patients enter the office unaccompanied. If you need a guardian to accompany you, we ask that this be limited to a single family member. Only patients and providers are allowed to enter treatment areas.

  • Before going to your treatment room we will review your screening questionnaire with you, update your medical history and take your temperature with a contactless thermometer. If it is determined that you have a temperature of 100.4 degrees F or above or have answered yes to any of the questions on the screening tool, you will be asked to reschedule until you have been cleared by your primary care physician to receive dental treatment.

  • Your provider may ask you to rinse with 1% hydrogen peroxide at the beginning of your appointment since Coronavirus is vulnerable to oxidation.

  • All of our team members will be equipped with protective equipment such as masks, face shields, gloves, head coverings and clinical gowns to ensure minimum contact with and spread of germs and viruses. Due to the multiple layers of personal protective equipment that our team will be working under the office may be a little colder than usual. For your comfort you may choose to dress in warmer layers or bring a light jacket to your appointment.

  • Temporarily our public restrooms will be closed.

If you had an appointment scheduled during the time our office was closed you will be contacted about rescheduling your missed appointment. You may also wish to reach out to us to schedule. We are available to help you reschedule or to answer any questions.

Know that you can visit us with confidence. We look forward to seeing our patients once again!

Dr. Kevin Matthews